Barlow, Janelle / Moller, Claus
A Complaint is a Gift. Using Customer Feedback as a Strategic Tool.
San Francisco, Berrett-Koehler Publ., 1996
Gr.-8°, Okart., g.e.
X pp., 222 pp.
1881052818 Englisch
Gr.-8°, Okart., g.e.
X pp., 222 pp.
1881052818 Englisch
€ 12,00
In den Warenkorb